DECA Marketing Cluster Practice Exam

Who are considered first-line managers?

1. Executives at the corporate level

2. Employees supervising non-managerial workers

3. Department heads in a large organization

4. Human resources staff

The correct answer is: Employees supervising non-managerial workers

First-line managers are individuals who directly supervise and manage non-managerial employees. Their primary role is to oversee the daily operations of a team and ensure that tasks are completed efficiently and effectively. These managers are often the first point of contact for employees regarding performance, training, and support. First-line managers focus on the immediate concerns of their teams, such as scheduling shifts, assigning tasks, and providing feedback. They play a crucial role in communicating organizational goals and processes to their staff, as well as representing their team’s interests to higher-level management. The distinguishing feature of first-line managers is their operational focus and direct involvement in the tasks carried out by their teams, as opposed to strategic planning or higher-level management functions.